2. Definitions
For purposes of these Terms:
- "Affiliate"
- means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than fifty percent (50%) of the voting interests or equivalent power to direct management.
- "Agentic AI Features"
- means optional Services or functionality that use machine learning, generative AI, automation agents, orchestration logic, or similar probabilistic technologies to generate content, recommendations, actions, workflows, analyses, or task execution support.
- "Authorized User"
- means an employee, contractor, or individual authorized by Customer to access the Services on Customer's behalf.
- "Confidential Information"
- means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. ForecastWorx Confidential Information includes the Services, Documentation, pricing, security information, product roadmaps, and non-public technical information. Customer Confidential Information includes Customer Data and non-public business information disclosed by Customer. Confidential Information does not include information that: (a) is or becomes public through no fault of the recipient; (b) was lawfully known to the recipient without restriction before disclosure; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the discloser's Confidential Information.
- "Customer Data"
- means data, content, records, files, configurations, inputs, prompts, requests, outputs stored for Customer, and other information submitted to, uploaded to, transmitted through, or stored in the Services by or for Customer, excluding Usage Data and ForecastWorx technology.
- "Documentation"
- means ForecastWorx user guides, technical documentation, release notes, knowledge base content, and standard usage materials made available by ForecastWorx for the Services.
- "Order Form"
- means an order form, statement of work, checkout page, proposal accepted by the parties, or other commercial document referencing these Terms.
- "Output"
- means any forecast, recommendation, replenishment suggestion, reorder proposal, service-level calculation, exception alert, inventory target, allocation guidance, transfer guidance, scenario analysis, narrative summary, generated content, automated action recommendation, or other analysis, content, or result generated by or through the Services, including any Agentic AI Features.
- "Professional Services"
- means implementation, configuration, onboarding, training, integration, advisory, or other services expressly stated in an Order Form.
- "Security Incident"
- means unauthorized access to, acquisition of, or disclosure of Customer Data in ForecastWorx's possession or control resulting from a breach of ForecastWorx's security safeguards. A Security Incident does not include unsuccessful attempts or events that do not result in unauthorized access to Customer Data, such as blocked scans, pings, denial-of-service attempts, or firewall events.
- "Subscription Term"
- means the subscription period stated in the applicable Order Form, together with any renewal periods.
- "Third-Party Services"
- means third-party products, platforms, applications, data sources, APIs, hosting services, or integrations used with or in connection with the Services.
- "Usage Data"
- means de-identified, aggregated, statistical, diagnostic, telemetry, technical, and usage-related information derived from operation or use of the Services, excluding Customer Data in identifiable form.